- Frequently Asked Questions
MOLYO: HAR GADGET KA SAHI MOL. Here are quick answers to the questions our customers ask
most. Cannot find yours? Message us on WhatsApp at +91 8291808034.
About Molyo
What is Molyo?
Molyo is a buyback service for used gadgets. We buy your old mobile phones, laptops, tablets and
select other devices at a fair price, with free doorstep pickup and quick payment. Our promise is
simple: every gadget deserves its right price (HAR GADGET KA SAHI MOL).
Which devices do you buy?
We buy used smartphones, laptops, tablets, smartwatches and select consoles and cameras.
Working and non-working devices are both welcome, and the price depends on the model and
condition. If you do not see your model on the website, send us its details on WhatsApp and we will
check.
Which cities do you serve?
We currently offer pickup in MUMBAI MAHARASHTRA & ALL OVER INDIA. Enter your pincode while booking to check whether we
serve your area. We are adding new areas regularly.
Do I need to create an account to sell?
No. You only need to choose your device, answer a few questions and share your contact details to
book a pickup.
Getting a price
How do I sell my device to Molyo?
It takes four simple steps: (1) choose your device and variant, (2) answer a few questions about its
condition, (3) see your price, and (4) book a free pickup. Our executive inspects the device at your
doorstep and pays you once you accept the final price.
Is the price shown on the website final?
The price on the website is an instant estimate based on the condition you selected. The final price is
confirmed after our executive inspects the device in person. If your answers were accurate, the final
price will match the estimate.
How long is my quote valid?
A quote is valid for [3] days from the day you receive it. Second-hand market rates change, so after
that period we may need to refresh the price.
How do you decide the condition grade?
We use four grades: Like New, Good, Fair and Broken. The grade depends on the screen (scratches
or cracks), the body (dents or damage), whether all functions work (display, touch, camera, speaker,
microphone, battery, charging port), and which accessories you have.
Do the box, charger and bill matter?
Yes. Having the original box, charger and purchase bill can improve the price because it helps us
resell the device with confidence. You can still sell without them.
Do you buy devices that are dead or damaged?
Yes, in many cases. Choose the Broken grade, or message us the model and the fault. Non-working
devices are bought at a lower value, and we will tell you the price before pickup wherever possible.
Can I negotiate the price?
Our prices are set by model and condition, so every customer is treated the same way. If you feel
your device deserves a better grade, tell our executive at pickup and we will re-check it together
with you.
Pickup and inspection
Is pickup really free?
Yes. Pickup is free within our service areas. There is no pickup fee, no processing fee and no hidden
charge.
How does pickup work?
After you book, you choose a date and time slot. Our executive arrives, verifies your ID, checks the
device (usually 10 to 15 minutes), confirms the final price and pays you if you accept.
What should I keep ready?
Please keep these ready: the device, its charger, the original box and bill (if you have them), and a
valid government photo ID. Also back up your data, sign out of all accounts, and be ready to unlock
the device for inspection.
What if the final price is lower than the estimate?
This happens only when the device condition is different from what was selected online, for example
a hidden crack or a faulty battery. Our executive will show you the reason. You are free to accept the
new price or decline. If you decline, we return your device to you at no cost.
Can someone else hand over the device on my behalf?
The seller must be the lawful owner of the device. A family member may hand it over if the owner
has authorised it and the person present shows their own valid ID. We may call the owner to
confirm.
Payment
When and how will I be paid?
You are paid on the same day, right after you accept the final price at inspection. You can choose
UPI, bank transfer or cash. Cash payments are subject to limits under Indian law, so larger amounts
are paid by UPI or bank transfer.
Are there any charges or deductions?
No. The price you accept is the amount you receive. We do not charge for pickup, inspection or
processing.
Your data and safety
What will happen to the data on my device?
Please back up everything you need before pickup. When you hand over the device, we factory reset
it to remove your data. You are responsible for backing up your files and signing out of your
accounts.
Do I need to remove my iCloud, Google or other accounts?
Yes. Devices with Find My iPhone, iCloud lock, Google account lock (FRP), Samsung or Mi account
lock cannot be accepted, because they cannot be reused. Please sign out and turn these off before
pickup.
Do you buy phones that are on EMI, blacklisted or reported lost?
No. The device must be fully paid for, owned by you, and not blocked, blacklisted, stolen or reported
lost. We check the IMEI or serial number to confirm this.
How do you make sure a device is not stolen?
We verify the seller’s ID, check the IMEI or serial number on official databases where available, and
take a written declaration of ownership. We do not buy devices that fail these checks, and we may
report suspicious cases to the authorities.
How is my personal information used?
We use your details only to provide the service: quoting, pickup, payment and support. Please read
our Privacy Policy for full details.
Changes and help
Can I cancel or reschedule my pickup?
Yes. You can cancel or change your slot free of charge any time before the executive arrives.
Message us on WhatsApp or call +91 8291808034.
I have a complaint. Whom do I contact?
Write to inquiry@molyo.in or message us on WhatsApp. If you are not satisfied with the reply, you
can write to our Grievance Officer. Details are on the Contact Us page.
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